{"product_id":"seguro-de-envio","title":"Shipping Insurance · Orders under $10,000 MXN","description":"\u003cp\u003e\u003cstrong\u003eProtect your instrument against damage that occurs during transport.\u003c\/strong\u003e This insurance is for orders under $10,000 MXN ($299 MXN). If your order is $10,000 MXN or more, you need the \u003ca href=\"\/en-us\/products\/seguro-de-envio-10000\"\u003e$499 MXN Shipping Insurance\u003c\/a\u003e.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat it covers\u003c\/strong\u003e\u003cbr\u003ePhysical damage to the instrument that occurs during transport.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat you receive\u003c\/strong\u003e\u003cbr\u003eKarma Guitars evaluates the damage and decides the solution: repair first; if it cannot be repaired, replacement with the same model; a refund only if no replacement is available. The limit is what you paid for the instrument; it does not include shipping or the cost of the insurance.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow to file a claim\u003c\/strong\u003e\u003cbr\u003eWrite to warranty@karmaguitars.mx within 72 hours after delivery, with:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePhotos of the box from all sides, with the shipping label visible.\u003c\/li\u003e\n\u003cli\u003ePhotos of the inner packaging and of the damage.\u003c\/li\u003e\n\u003cli\u003eA video of the damage.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eKeep the box and all the original packaging. Before the repair or replacement, you must return the damaged instrument to our service center in Navojoa, Sonora, using the shipping label we send you.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat it does not cover\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLoss or theft of the package, or packages the carrier marks as delivered.\u003c\/li\u003e\n\u003cli\u003eDamage after delivery or instruments with signs of use.\u003c\/li\u003e\n\u003cli\u003eSetup, action, tuning or changes caused by climate.\u003c\/li\u003e\n\u003cli\u003eReports made after the 72 hours or without the photos and video.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eLost package\u003c\/strong\u003e\u003cbr\u003eIf the carrier confirms the package is lost, Karma Guitars handles the claim with the carrier.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eRules\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIt must be purchased in the same order as the instrument, not afterwards.\u003c\/li\u003e\n\u003cli\u003eOne claim per order.\u003c\/li\u003e\n\u003cli\u003eThe cost of the insurance is not refundable.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWithout Shipping Insurance, Karma Guitars is not responsible for damage that occurs during transport.\u003c\/p\u003e","brand":"Karma Guitars®","offers":[{"title":"Orders under $10,000 MXN","offer_id":48484528455817,"sku":"SEGURO-ENVIO-299","price":14.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/8498\/6505\/files\/seguro-de-envio-pedidos-de-10000-mxn-o-mas-4852046.png?v=1791344286","url":"https:\/\/karmaguitars.mx\/en-us\/products\/seguro-de-envio","provider":"Karma Guitars","version":"1.0","type":"link"}