Return Policy

Return Policy

Last updated: June 23, 2026

At Karma Guitars®, we want you to love your instrument. This policy explains when and how you can return it, and how we distinguish a change of mind from a factory defect.

1. Change of mind

If you've changed your mind, you can request a return within 5 calendar days of receiving your instrument, provided it comes back in brand-new condition: no signs of use or wear, no scratches, no fret or string wear, no odors, and with all original packaging, case, and accessories. Keep the original box and shipping materials to avoid packaging fees.

Every return is subject to quality control inspection and approval. If the instrument shows signs of actual use (worn or stretched strings, pick or nail marks, sweat, stage dust, scratches, adjustments made by third parties), the return will be rejected.

2. What is NOT returnable

  • Instruments with clear signs of use at an event, rehearsal, or performance.
  • Pre-orders, special editions, custom or made-to-order products.
  • Opened or used accessories.
  • Products without proof of purchase or without original packaging/accessories.
  • Requests made outside the 5-day window.

3. Manufacturing defects (Warranty)

A factory defect is NOT handled as a cash refund: it's handled under our 12-month Limited Warranty against manufacturing defects, which covers repair or, at our discretion, replacement. The warranty applies only to the original purchaser, is non-transferable, requires proof of purchase and registration within the first 30 days, and applies only to products bought new from an authorized dealer in Mexico. It does not cover normal wear, misuse, modifications or third-party repairs, damage from humidity/impact/climate, shipping damage, subjective tone or aesthetic preferences, components not manufactured by Karma, or instruments with an altered or illegible serial number.

4. How to start a return or claim

  • Email info@karmaguitars.mx (returns) or warranty@karmaguitars.mx (warranty) with your order number, photos, and video of the instrument's condition.
  • Wait for authorization and your Return Authorization (RA) number, along with shipping instructions. Do not ship anything without authorization; repairs and evaluations are not accepted without a prior RA.
  • Return shipping for a change of mind is the customer's responsibility; for a confirmed defect, Karma covers return shipping.

5. Refunds

Once your return is received and inspected, if approved, the refund is issued to the same payment method within 15 to 21 business days, minus the 30% restocking fee and non-refundable shipping costs.