Frequently Asked Questions

Can I return my product if I change my mind?

Yes, you have 5 calendar days from the day you receive it, as long as it is returned in factory-new condition, with no signs of use, and in its original packaging. A restocking fee of 15% applies if the product is returned intact, or 30% if accepted with signs of use.

What if my order arrives damaged?

Report it within 72 hours of delivery to warranty@karmaguitars.mx with photos and video of the packaging and the product. Shipping-damage coverage applies to orders with Shipping Insurance.

How long does shipping take?

Free shipping in Mexico on orders from $999 MXN; below that, shipping is calculated at checkout. Shipping to the United States is calculated at checkout, 7 to 14 business days.

How do I contact support?

Email us at info@karmaguitars.mx or call/WhatsApp +52 642 110 6896, Monday to Friday, 10:00 a.m. to 4:00 p.m. (Northern Mexico time).

Have more questions?

Feel free to contact us; we will be glad to answer.