Return Policy

Return Policy

Last updated: October 6, 2026

At Karma Guitars® we want you to love your instrument. This policy explains when and how you can return it, and how we tell a change of mind apart from a factory defect.

1. Change of mind

If you changed your mind, you can request a return within 5 calendar days after receiving your instrument, provided it comes back in factory-new condition: no signs of use or wear, no scratches, no fret or string wear, no odors, and with all its original packaging, case and accessories. Keep the original box and shipping materials to avoid packaging charges.

Products purchased on pre-order have the same return conditions as any other product: the 5 calendar days count from the day you receive your instrument.

Every return is subject to inspection and approval by quality control. If the instrument shows signs of real use (worn or stretched strings, pick or nail marks, sweat, stage dust, scratches, adjustments made by third parties), the return is rejected or, depending on its condition, accepted with a 30% restocking fee, which is deducted from the refund.

2. What is NOT returnable

  • Instruments with clear signs of use at an event, rehearsal or performance.
  • Special editions, customized or made-to-order products.
  • Opened or used accessories.
  • Products without proof of purchase or without their original packaging/accessories.
  • Requests made outside the 5-day window.

3. Manufacturing defects (Warranty)

A factory defect is NOT handled as a money-back return: it is handled through our 12-month Limited Warranty against manufacturing defects, which covers repair or, at our discretion, replacement. The warranty applies only to the original buyer, is not transferable, requires proof of purchase and registration within 30 days after delivery, and applies only to products purchased new at karmaguitars.mx or karmaguitars.us. It does not cover normal wear, misuse, modifications or third-party repairs, damage from humidity/impact/climate, shipping damage, subjective preferences in tone or looks, components not made by Karma, or instruments with an altered or illegible serial number.

4. How to start a return or claim

  • Write to support@karmaguitars.mx (returns) or warranty@karmaguitars.mx (warranty) with your order number, and photos and video of the instrument's condition.
  • Wait for the authorization and the Return Authorization (RA) number, along with the shipping instructions. Do not send anything without authorization; repairs and evaluations are not accepted without a prior RA.
  • With your RA number, send the instrument to: Av. Ignacio López Rayón 211-B, Centro, Reforma, 85830 Navojoa, Sonora, Mexico.
  • Return shipping for a change of mind is at your expense; in the case of a confirmed defect, Karma covers the return shipping back to you.

5. Refunds

Once the return has been received and inspected, if approved, the refund is issued to the same payment method within 15 to 21 business days, minus the restocking fee and non-refundable shipping costs. The restocking fee is 15% if the instrument comes back intact, and 30% if it is accepted with signs of use.