Shipping policy

Shipping Policy

Last updated: October 6, 2026

We ship Karma Guitars® instruments to Mexico and the United States. Here are the delivery times, costs and conditions.

Mexico

  • FREE shipping in Mexico on orders from $999 MXN. On smaller orders, the shipping cost is calculated at checkout.
  • Estimated delivery time: approximately 5 business days after processing.
  • Carriers: DHL, Paquetexpress, Tufesa Pack and Estafeta (depending on the area).

United States

  • The shipping cost is calculated automatically at checkout, in real time, based on your ZIP code, through DHL, FedEx or UPS. You will see the exact cost before you pay.
  • Taxes, duties and import procedures are the customer's responsibility.
  • Estimated delivery time: 7 to 14 business days, depending on destination and carrier.

Shipping Insurance

  • Shipping Insurance is an optional add-on that you add to your order before paying: $299 MXN on orders under $10,000 MXN and $499 MXN on orders of $10,000 MXN or more.
  • What it covers: physical damage to the instrument that occurs during transport.
  • What you receive: Karma Guitars evaluates the damage and decides the solution: repair first; if it cannot be repaired, replacement with the same model; a refund only if no replacement is available. The limit is what you paid for the instrument; it does not include shipping or the cost of the insurance.
  • How to file a claim: write to warranty@karmaguitars.mx within 72 hours after delivery, with photos of the box from all sides (with the shipping label visible), photos of the inner packaging and of the damage, and a video of the damage. Keep the box and all the original packaging.
  • Before the repair or replacement, you must return the damaged instrument to our service center in Navojoa, Sonora, using the shipping label we send you.
  • What it does not cover: loss or theft of the package, or packages the carrier marks as delivered; damage after delivery or instruments with signs of use; setup, action, tuning or changes caused by climate; reports made after the 72 hours or without the photos and video.
  • Rules: it must be purchased in the same order as the instrument, not afterwards; one claim per order; the cost of the insurance is not refundable.
  • Without Shipping Insurance, Karma Guitars is not responsible for damage that occurs during transport.

Order processing

  • Orders are processed in 1-3 business days before shipping.
  • You will receive a tracking number as soon as your order ships.

Pre-order

Pre-order products ship on the estimated date shown on their page. Dates may change; we will let you know of any change.

Addresses and undelivered packages

  • Make sure your address is correct. Reshipments due to a wrong address provided by the customer have an additional cost.
  • Packages that are refused or unclaimed and returned to us are charged the new shipping cost plus a restocking fee of 15% of the product's value.

Damage in transit

Inspect your instrument when you receive it. If it arrives damaged in transit, report it within 72 hours after delivery to warranty@karmaguitars.mx with photos and video of the packaging and the product. Coverage for damage in transit applies only to orders with Shipping Insurance.

Transfer of risk

The risk of loss or damage passes to the customer when the order is handed to the carrier. To be covered against damage, the customer must purchase Shipping Insurance when placing the order; without it, Karma Guitars does not assume that responsibility. If the carrier confirms the package is lost, Karma Guitars handles the claim with the carrier.