Shipping Insurance · Orders under $10,000 MXN

Protect your instrument against damage that occurs during transport. This insurance is for orders under $10,000 MXN ($299 MXN). If your order is $10,000 MXN or more, you need the $499 MXN Shipping Insurance.

What it covers
Physical damage to the instrument that occurs during transport.

What you receive
Karma Guitars evaluates the damage and decides the solution: repair first; if it cannot be repaired, replacement with the same model; a refund only if no replacement is available. The limit is what you paid for the instrument; it does not include shipping or the cost of the insurance.

How to file a claim
Write to warranty@karmaguitars.mx within 72 hours after delivery, with:

• Photos of the box from all sides, with the shipping label visible.
• Photos of the inner packaging and of the damage.
• A video of the damage.

Keep the box and all the original packaging. Before the repair or replacement, you must return the damaged instrument to our service center in Navojoa, Sonora, using the shipping label we send you.

What it does not cover

• Loss or theft of the package, or packages the carrier marks as delivered.
• Damage after delivery or instruments with signs of use.
• Setup, action, tuning or changes caused by climate.
• Reports made after the 72 hours or without the photos and video.

Lost package
If the carrier confirms the package is lost, Karma Guitars handles the claim with the carrier.

Rules

• It must be purchased in the same order as the instrument, not afterwards.
• One claim per order.
• The cost of the insurance is not refundable.

Without Shipping Insurance, Karma Guitars is not responsible for damage that occurs during transport.